Contact Us
Our Products are updated daily. When you select your equipment the availability will appear with your product info, all of our products are available for immediate purchase and ready to ship. If in case any products become unavailable we will notify you via email. As soon as it becomes available, you will be the first priority for the specific product.
Our delivery time is between 01-12 business days. We usually dispatch our items within 7 days but due to the nature of the business, we urge our customers to allow 10-12 business days to receive your package in the mail.
As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it’s on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courier website. You may not get any tracking information on the courier’s website until the following working day after dispatch.
We make sure that all your items are sent properly, but sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch notification email to see if any of your items are sent separately. If the email says an item should be in your package but it isn’t, please get in touch with our acrasports.lk Customer Service Team via email. Providing all relevant details including your order number and description of item/s missing that will help us to quickly resolve the issue.
All acceptable payment methods for a specific item will be displayed at the time of purchase.
Once you have completed your order you can check the status of the item/s by logging into your account on our website; the status should either be processed or completed. We request you to get in touch with us so we can process your cancellation if the order has not been shipped. We look forward to working with any of your questions and concerns.
We do keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly.
